Downtime is the bane of existence for unified communications users and service providers alike. When normal operations are disrupted and significant periods of downtime occur, that spells trouble for both the service provider and the customer who relies on that UC solution. For a UC provider, any amount of downtime will sour their relationship with their clientele, especially when delivering hosted PBX to an enterprise. Downtime can be incredibly costly, and not just in terms of losing the trust of the end-user. Service providers can be hit hard financially if they are driving clients into the arms of competitors promising more resilience and reliability. What is even more concerning is the fact that the common causes of downtime are unavoidable.
As everyday life continues to become increasingly tech-based, it is hard to imagine an area of society that hasn’t been completely permeated with the latest technology trends. For quite some time, however, academia lagged behind the rest of the world when it came to technology, relying on outdated processes and devices to teach today’s students. Recently, this trend has begun to change as students are increasingly interested in using their own devices in school and teachers are realizing the educational potential of modern technological advances.
This year saw a lot of changes for business technology, chief among them being the massive expansion of cloud computing in the enterprise. As organizations and their employees began to realize the benefits of utilizing the cloud for communications, adoption continued to grow. The applications that make the best use of the cloud for business communications will reach a larger number of companies due to the following trends: