Downtime is the bane of existence for unified communications users and service providers alike. When normal operations are disrupted and significant periods of downtime occur, that spells trouble for both the service provider and the customer who relies on that UC solution. For a UC provider, any amount of downtime will sour their relationship with their clientele, especially when delivering hosted PBX to an enterprise. Downtime can be incredibly costly, and not just in terms of losing the trust of the end-user. Service providers can be hit hard financially if they are driving clients into the arms of competitors promising more resilience and reliability. What is even more concerning is the fact that the common causes of downtime are unavoidable.
As everyday life continues to become increasingly tech-based, it is hard to imagine an area of society that hasn’t been completely permeated with the latest technology trends. For quite some time, however, academia lagged behind the rest of the world when it came to technology, relying on outdated processes and devices to teach today’s students. Recently, this trend has begun to change as students are increasingly interested in using their own devices in school and teachers are realizing the educational potential of modern technological advances.
This year saw a lot of changes for business technology, chief among them being the massive expansion of cloud computing in the enterprise. As organizations and their employees began to realize the benefits of utilizing the cloud for communications, adoption continued to grow. The applications that make the best use of the cloud for business communications will reach a larger number of companies due to the following trends:
Global Phone, a leading provider of VoIP and Unified Communications software solutions, today has announced new portal features and enhancements that will be included in their upcoming software release. These upgrades include an attendant console, localization controls and collaboration enhancements that Global Phone’s service provider client’s can deploy to their end users. The upcoming release is part of Global Phones continuous effort to provide innovative products to their growing client base.
Stephen Leaden, a contributor to Unified Communication Strategies, recently published an article focusing on how enterprises can be affected when their aging communications system becomes no longer supported by the manufacturer. We would like to highlight the top three takeaways that we think enterprises should consider and also offer a solution to the end-of-support problem.
For most people, Halloween is about dressing up in costumes, telling ghost stories, and trick-or-treating. Lucky for you, the Global Phone team isn’t “most people”. That is why we are going to give you some advice about a part of Halloween that is often overlooked: preparing for the zombie apocalypse.
In any office environment, if you’re set up with PCs and an Internet connection, there’s really not much more you need to do to prepare to a move to a hosted business VoIP system.
In most cases, it’s as simple as signing up for service with an established provider, installing phones (and perhaps a router) and integrating them into your existing network. Then voila – you have a service that’s more feature-rich than traditional phone systems, and also a service that’s more reliable, more flexible and less expensive. Continue reading →
Businesses can choose between buying an in-house IP PBX or renting a “Hosted” pbx service, or cloud-based service. The business must be able to address Total Cost of Ownership (TCO) in a thorough and compelling way. A TCO comparison, to be comprehensive and balanced, must consider the widest range of relevant factors. Readily quantifiable cost factors related to an IP PBX in the context of a TCO analysis are: Continue reading →
This scourge must stop” said FCC Chariman Wheeler, naming robocalls as the number one complaint of consumers. The largest technology and communication companies announced this month that they will be meeting with the FCC to discuss cracking down on robocalls. Companies such as AT&T, Verizon, Comcast, and Apple are some of the companies that are forming a “robocall strikeforce”. The strikeforce aims to caller ID verification standards to help block spoofers that impersonate legitimate phone numbers. Continue reading →